Privacy Policy

1. Introduction

1.1 Wintari Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use wintaricasino-ireland.com.

1.2 We act as the data controller for personal data collected through our Site. If you have questions about this policy, contact our Data Protection Officer at [email protected].

2. Data We Collect

2.1 Personal identification data: Full name, date of birth, email address, postal address, phone number, and government-issued ID (collected for KYC verification).

2.2 Financial data: Payment method details (card numbers are tokenised — never stored in full), deposit and withdrawal history, transaction records.

2.3 Usage data: Game session data, betting history, login times, IP addresses, device type, browser information, and page interaction data.

2.4 Cookie data: See Section 9 for full cookie information.

3. How We Collect Data

3.1 Directly from you: Registration form, KYC verification submission, customer support interactions, account settings changes.

3.2 Automatically: Log files, cookies, and analytics tools collect data as you browse and use our Services.

3.3 From third parties: Payment processors confirm transaction status; fraud prevention services may flag suspicious patterns.

4. Purpose of Processing

4.1 Account management: Creating, maintaining, and securing your account; processing deposits and withdrawals.

4.2 Legal compliance: KYC verification, anti-money laundering (AML) checks, problem gambling identification, regulatory reporting.

4.3 Service improvement: Analysing usage patterns to improve game selection, site performance, and customer experience.

4.4 Marketing: Sending promotional emails and notifications about bonuses (only with your consent; unsubscribe at any time).

5. Legal Basis for Processing (GDPR)

5.1 Contract performance: Processing necessary to provide the Services you've registered for.

5.2 Legal obligation: KYC, AML, and regulatory compliance requirements.

5.3 Legitimate interests: Fraud prevention, security, analytics, and service improvement.

5.4 Consent: Marketing communications and non-essential cookies. You may withdraw consent at any time.

6. Data Sharing

6.1 We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6.2 We may share data with: payment processors (to process transactions); fraud prevention services; regulatory authorities and law enforcement when legally required; game software providers (aggregated, anonymised usage data only).

6.3 All third-party processors are bound by data processing agreements and GDPR-compliant security standards.

7. Data Retention

7.1 Account data is retained for the duration of your account plus 5 years after closure, as required by AML regulations.

7.2 Financial transaction records are retained for 7 years for tax and regulatory compliance.

7.3 Upon verifiable deletion request, data not subject to legal retention obligations will be deleted within 30 days.

8. Your Rights (GDPR)

8.1 To exercise any of these rights, contact [email protected]. We will respond within 30 days.

9. Cookies

9.1 We use the following types of cookies: Essential cookies (required for login, sessions, security — cannot be disabled); Analytics cookies (usage data to improve our service — opt-out available); Marketing cookies (personalised promotional content — requires consent).

9.2 You can manage cookie preferences through your browser settings or our cookie consent banner. Blocking essential cookies will prevent the Site from functioning.

10. Security Measures

10.1 We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

11. International Transfers

11.1 Data is primarily processed within the EU/EEA. Where data is transferred outside the EU, we use standard contractual clauses approved by the European Commission.

11.2 We do not transfer personal data to countries without adequate data protection frameworks without appropriate safeguards in place.

12. Contact & Complaints